Terms and Conditions

1. Introduction
   Welcome to the Charli Ella-Rose website.
   By using this website, you agree to these Terms and Conditions. If you do not agree, please do not use this site.

2. About Us
   This website is operated by:

Charli Ella-Rose
Charlotte Glanville
77 Stane Street Close
Pulborough
West Sussex
RH20 1FR
United Kingdom

charli@charlilla-rose.com

3. Use of This Website
   You agree to use this website only for lawful purposes.

You must not:

• Misuse or disrupt the website
• Attempt unauthorised access
• Copy or reproduce content without permission

4. Intellectual Property
   All content, including text, illustrations, images, branding, and book materials, is the property of Charli Ella-Rose unless otherwise stated.

Unauthorised use is prohibited.

5. Product Information
   We take reasonable care to ensure product descriptions, images, and prices are accurate.

We reserve the right to:

• Correct errors
• Update information
• Withdraw products

6. Orders
   Placing an order constitutes an offer to purchase.

All orders are subject to:

• Availability
• Acceptance
• Payment authorisation

You will receive confirmation once your order is accepted.

7. Pricing and Payment
   All prices are shown in GBP (£).

Prices may change without notice.

Payment is required at checkout.

8. Order Fulfilment
   Books sold via this website are printed and fulfilled by our trusted production partner, BookVault.

BookVault manages printing, packaging, and dispatch.

Charli Ella-Rose remains responsible for customer support and enquiries.

9. Shipping and Delivery
   All books are printed to order.

Delivery times will depend on:

• Production schedules
• The delivery option selected at checkout
• Destination

Estimated delivery information is provided at checkout.

We are not responsible for delays caused by postal services or circumstances beyond our control.

10. Returns and Refunds
    Please refer to our Returns and Refund Policy.

Your statutory rights under UK consumer law are not affected.

11. Limitation of Liability
    We shall not be liable for:

• Indirect or consequential loss
• Loss arising from misuse of the site
• Temporary unavailability of the website

Nothing in these Terms excludes liability where unlawful.

12. External Links
    This website may contain links to third-party websites.
    We are not responsible for their content or policies.

13. Privacy
    Use of this website is also governed by our Privacy Policy.

14. Changes to These Terms
    We may update these Terms and Conditions at any time.

15. Governing Law
    These Terms are governed by the laws of England and Wales.

Shipping Policy

Books are printed to order and fulfilled by BookVault.

Delivery timeframes vary depending on:

• Production time
• Delivery location
• The shipping option selected at checkout

Estimated delivery dates are shown at checkout.